How can we help?

On Today, tap Potty, Meal, Walk, Nap, Train, or Note. The time and your name are filled in automatically. Tap Undo if it was a mistake, or Edit details to add a note or photo. If it matches a routine item planned around that time, the routine ticks itself off.

Open Family, tap Invite someone, and share the code. The other person installs the app, signs in with their own account, chooses “I have a family invite code”, and enters it. Codes work for 7 days.

In a shared family space, each person can edit or delete only the moments they logged, so nobody changes someone else’s record by accident. Ask them to fix it from their phone.

Open Family and tap the leave link at the bottom, then confirm. Your own journal comes back. The owner can also remove members from the Family screen.

Yes. Log as usual without a connection, and your changes sync when you’re back online.

Open Settings and tap Sign out in the Account section. The journal is removed from that phone and stays safe in your account.

Open Health and tap Download report, or use Export PDF in Settings. The report includes your puppy’s profile, health records, expenses, and recent care.

Your journal is backed up to your account and syncs automatically. You can also export a full backup from Settings and restore it later. Restoring replaces the current journal after you confirm.

Open Settings, tap Delete account, and confirm with your password while online. This deletes your account, synced journal, and photos. Deleting the app alone does not.

Tell us your iPhone model, iOS version, and what happened. Please remove private details from screenshots before sending them.